Frequently Asked Questions

How do I register to order online at buy.wesco.ca?

If you are already a Wesco customer with terms,

1. Click the "Need to register?" link on the homepage.
2. Select "My company already has a Wesco account and I'd like to be added as an authorized purchaser."
3. Complete the registration form or ask your Wesco sales representative to complete this step for you.

If you have completed the online registration form yourself, your salesperson will receive a message indicating that you submitted an application, and they will verify that you have an account with terms. Once your salesperson completes this process, you will receive an email confirming that you are ready to place online orders at buy.wesco.ca.

If you are new to Wesco and would like to establish an account with terms,

1. Click the "Need to register?" link on the homepage.
2. Select "My company does not have a Wesco account and would like to qualify for terms."
3. Complete the registration form.

After you have registered and submitted your credit application, your application will go through a verification process. Once this process is complete and you are approved, you will be assigned a dedicated Wesco sales representative who will send an email notifying you that your account is now active. Then you will be able to place online orders at buy.wesco.ca.

If you are new to Wesco, and would like to order by credit card,

1. Click the "Need to register?" link on the homepage.
2. Select "My company does not have a Wesco account and would like to qualify for terms."
3. Complete the online registration form.

Only customers with terms have the option to make payment with credit card.  After you have registered and submitted your credit application, your application will go through a verification process. Once this process is complete and you are approved, you will be assigned a dedicated Wesco sales representative who will send an email notifying you that your account is now active. Then you will be able to place online orders at buy.wesco.ca using whatever payment method you choose.

How do I place an order?

There are multiple options for finding and ordering the parts you need at buy.wesco.ca:

1. Shop from the online catalog. You can easily find specific parts from our vast online catalog using the search engine, or you can browse products by product category or by manufacturer name.
2. Set up a Shopping List.This option is ideal if you will need to reorder parts on a regular basis since you won’t have to spend time searching for your parts each time you need to reorder.
3. Use Quick Order if you want to use part numbers to easily place your order.
4. Order from a submitted quote completed by your Wesco sales representative. This option is only available for customers with terms. You will be notified by your salesperson if there are any questions or issues regarding your order and have the option of using your own shipping account number.

The site will calculate total price including taxes. You will receive an email notification when your order is shipped. You can retrieve tracking number(s) at that time by logging into your account.

How do I reset my password?

Click on the link that says "I forgot my password" from the "Log in" feature. You will receive an email with a link to reset your password.

Can I get an invoice for my order?

You can log in to print invoices and view your online order history.

What if I receive damaged merchandise?

Customers with terms should contact their Wesco sales representative who can assist with damaged products.

Can I have my order shipped internationally?

No. Our ecommerce site is not set up for international orders nor do we accept credit cards associated with an international address.